Terms & conditions

Be Outside is operated by ASHER LABS LTD, a company registered in England and Wales under number 17085554, with its registered office at 5th Floor, 167-169 Great Portland Street, London, England, W1W 5PF. In these terms, “we” and “us” mean that company. Questions, complaints and claims can be sent there or to legal@be-outside.app.

You must be at least 18 years old to create an account. We ask for your date of birth during setup and check it. An account that gives a date of birth under the minimum age is closed to use; it can only be deleted.

Sign-in is handled by our identity provider, Clerk. Keep your credentials secure — you are responsible for what happens under your account.

Give us accurate information. If an account impersonates someone else or uses false details, we may suspend it.

You keep ownership of the itineraries, trip names, notes, packing lists and cost entries you write. You grant us the licence we need to run the product — storing that content and showing it to the people you invited.

If you mark a trip public, you are choosing to publish its plan and kit list: anyone with the link can read them and the trip can appear in Explore. Costs and the crew list stay private either way. You can make a trip private again at any time.

If you review a trip you went on, your rating and review are published on the trip page under your username. Reviews are checked automatically before they appear, and we may hold, decline or remove a review that is abusive, includes someone’s contact details or isn’t about the trip.

Do not post content that is unlawful, misleading about safety conditions, or that infringes someone else’s rights.

You can report a public trip, a review, an organiser page or a person to us with Report, or by email. We look at every report. We may take a public trip or an organiser page out of public view, hold or remove a review, or close the account of someone who breaks these terms — for example by harassing other people.

A public trip can be joined by anyone with an account before it starts. People who join can see the plan and vote in its date poll; only the people you invite as editors can change it.

If you turn on an organiser page, you are publishing it: its name, bio, links and your public trips can be seen by anyone and listed by search engines. Only run a page for a group if you are entitled to speak for it, and only link to accounts and group chats that are yours or that you are allowed to share. We may hide a page, remove a link or release a username that breaks these terms or misleads people about who runs it.

Any arrangement between an organiser and the people on their trip — collecting money, transport, bookings, kit, or the trip itself — is between them. Be Outside provides the planning tools and is not the organiser of, or a party to, those trips.

When you invite someone by email, you are asking us to contact a person who has not signed up. Only invite people who would expect to hear from you. We send the invitation and at most one reminder, and every message carries a one-click way for them to stop hearing from us entirely.

Be Outside is a planning tool, not a guiding service. We do not verify trail conditions, weather, permits, opening hours, or the competence of trip organisers. Activity details come from third-party sources and may be out of date. Assess your own fitness and the conditions before you set out, and follow local regulations and access rules.

Be Outside is free to use, and your first AI-assisted trip is free. Plus is an optional subscription at $6.99 a month or $39 a year, or in the UK £6.99 a month or £39 a year, including VAT where it applies. You pay in the currency shown when you subscribe, and renewals stay in that currency. It adds unlimited AI-assisted trips, plus each day ordered by real driving distance with travel times between stops. While hotel booking is available, Plus members also see lower member rates on eligible stays.

On the web, payment is taken by Stripe. In the iOS and Android apps it is taken by Apple or Google through your App Store or Google Play account, and their terms for that purchase apply as well. Your subscription renews automatically at the end of each period at the same price unless you cancel at least 24 hours before the end of the current period. We will tell you before any price change, and you can cancel rather than accept it.

Cancelling.You can cancel at any time. If you subscribed on the web, cancel from Billing, which opens Stripe’s customer portal. If you subscribed in the app, cancel in your App Store or Google Play subscription settings (on an iPhone: Settings → your name → Subscriptions) — we can’t cancel those for you. Cancelling stops the next renewal — Plus keeps working until the end of the period you have already paid for, and we do not refund part of a period. Refunds for purchases made in the app are handled by Apple or Google under their policies.

Your 14-day right to cancel. As a consumer you normally have 14 days to change your mind about a digital service. Plus starts working the moment you pay, and by paying you ask us to begin immediately and acknowledge that you lose that right once we have. If something has gone wrong, email us anyway — we would rather sort it out than stand on this.

Your legal rights under the Consumer Rights Act 2015 are unaffected by anything in this section.

Cost figures in a trip are estimates typed by organisers or drawn from third-party sources, shown to help a group split things fairly. We do not process payments between members, hold anyone’s money, or become party to it.

Where hotel booking is available, you can search and book rooms from a trip, or on the Hotels page without a trip. You can book there without an account, at the public price. The booking is made through our partner LiteAPI (Nuitée), and your stay is provided by the hotel. Payment is taken by LiteAPI in its secure payment form; we never see your card details.

The price you are shown is what you pay us through LiteAPI, and it includes a Be Outside service fee, which is how this feature is paid for. Plus memberspay a lower fee where one is available, and never a higher one. Some hotels also charge local taxes or fees at the property that aren’t part of that price, so check the hotel’s own details before you travel.

Whether you can cancel, and whether you get money back, depends on the rate you chose. Its cancellation policy is shown before you book and in your confirmation. Non-refundable rates cannot be cancelled for a refund. For problems with a stay, speak to the hotel first, then contact us with your booking reference and we will take it up with LiteAPI and the hotel. If you booked without an account, the confirmation email from LiteAPI is how you manage the booking.

Where flight booking is available, you can search and book flights from a trip that has fixed dates. The booking is made through our partner LiteAPI (Nuitée), and the flight is operated by the airline, whose fare rules and conditions of carriage apply. Payment is taken by LiteAPI in its secure payment form; we never see your card details.

The price you are shown before you pay is the total you pay, and it includes a Be Outside margin, which is how this feature is paid for. Plus membersmay pay a lower margin, and never a higher one. Airlines may charge for extras such as bags or seats that aren’t part of that price.

Enter every passenger’s name exactly as it appears on their passport or ID. You are responsible for passports, visas, health and entry requirements, and check-in for every passenger. If you book for other people, you confirm they have agreed to you sharing their details with us, LiteAPI and the airline.

Whether you can cancel or change a flight, and what you get back, depends on the fare’s rules; some fares are non-refundable, and airlines may charge a fee. Before you cancel we show what the airline will refund and charge. Schedule changes and cancellations made by the airline are the airline’s; we will pass on what we are told and help you take it up with LiteAPI and the airline.

The product relies on other services — Clerk for sign-in, Stripe for payments on the web, Apple and Google for purchases in the app (managed for us by RevenueCat), LiteAPI for hotel and flight bookings, Google, Geoapify and other OpenStreetMap-derived sources for places and routes, WeatherAPI.com for forecasts, CARTO for maps, Unsplash for destination photos, Crisp for support chat, and calendar apps you export to. Those services have their own terms, and we are not responsible for their content or availability. See the privacy policy for what each one receives.

Maps, place search and many activity listings use data from OpenStreetMap, © OpenStreetMap contributors, available under the Open Database Licence. Some of it reaches us through Geoapify, OpenTripMap and, as a backup for place search, Photon. Other activity listings use Overture Maps data, available under the CDLA-Permissive-2.0 licence, and Wikidata. Each place credits its source where it’s shown.

We aim to keep Be Outside running but do not promise it will be uninterrupted or error-free. We may change or withdraw features. If we withdraw something you are paying for, you can cancel and we will refund the unused part of the period.

You can delete your account at any time — on the web from Profile → Danger zone, in the app from the You tab. Deletion cancels any Plus subscription billed through Stripe (with no refund for the rest of the period, as above); one bought in the app has to be cancelled in the App Store or Google Play, and keeps renewing until you do. Deletion also removes your identity, profile, trips, reviews, invitations and notifications. Hotel and flight bookings you have made are not cancelled by deleting your account. If you have unsubscribed from email, we keep that address on a suppression list so deleting an account cannot quietly restart mail to it. We may suspend or terminate accounts that breach these terms.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the service, including injury or loss occurring on a trip you planned with it.

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.

These additional terms apply if you downloaded Be Outside from Apple’s App Store.

• Parties. These terms are between you and ASHER LABS LTDonly, not Apple Inc. (“Apple”). We, not Apple, are solely responsible for the app and its content.
• Licence.We grant you a non-transferable licence to use the app on any Apple-branded device that you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions, except that the app may also be used by other accounts associated with you through Family Sharing or volume purchasing.
• Maintenance and support. We, not Apple, are solely responsible for maintenance and support of the app (hello@be-outside.app or our support page). Apple has no obligation to provide any maintenance or support for it.
• Warranty. To the extent any warranty applies and has not been disclaimed, we, not Apple, are responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses from a failure to conform to a warranty are our responsibility.
• Product claims. We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession and use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.
• Intellectual property. If a third party claims that the app or your possession and use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• Legal compliance.You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Contact. Questions, complaints or claims about the app: ASHER LABS LTD, 5th Floor, 167-169 Great Portland Street, London, England, W1W 5PF, legal@be-outside.app.
• Third-party terms.You must comply with any applicable third-party terms when using the app, such as your mobile network’s terms.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept them Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

These terms are governed by the law of England and Wales, and its courts have jurisdiction. If you live elsewhere in the UK, you may also bring proceedings in your own courts.

We will tell you about material changes by email or in the app before they take effect. Questions: legal@be-outside.app.